Chapter 18: You're Not Qualified, Call Your General Manager Over

  On the eighth floor, Ma Pei had just gone down to the seventh floor when he heard a furious shout: "I told you it's useless, you're not qualified, call your general manager over. If he doesn't give me a reasonable explanation today, I'll never be finished with Huayu!"

  Upon hearing the shouting, Ma Pei frowned slightly, looking displeased: It was clear that a dispute had occurred between staff and customers, and they were arguing so fiercely. What were the supervisor and floor manager eating? Why didn't they handle it in time, allowing the customer to shout loudly here, which would seriously affect the company's image.

  Lowering his voice, Ma stepped slowly past him.

  The shouting came from the Versace counter, a fashion empire known as one of the "world's top ten luxury clothing brands", which was surrounded by three layers of people inside and out.

  Ma Pei was in no hurry to squeeze inside and stood on the periphery listening to the commotion within.

  All I heard was a man speaking in a gentle tone: "Ma'am, please calm down. I'm the executive manager of Huayu Department Store. Is there anything I can help you with?"

  "You're not qualified, let your general manager come and see me in person." a very arrogant female voice said abruptly.

  "Just listen, the executive manager said with a hint of annoyance: 'Madam, you've been looking for our general manager since you arrived. From sales staff to supervisor, then floor manager, and now it's my turn to receive you. You don't give any reason, just say you want to see the general manager. Our general manager rarely has time to visit the mall. If you insist on seeing him, please rest in the VIP room first and tell us your reason. We'll report to the general manager accordingly. Is that okay with you?'"

  Ma Pei nodded slightly: This speech is quite modest and decent.

  At this time, the woman's voice said: "I've said it before, you're not qualified enough for me to tell you the reason. Let your general manager come and see me in person. When I see him, I'll naturally say it. I won't go to any VIP lounge, I'll just wait for him here."

  Ma Pei couldn't help but feel a little annoyed: What's wrong with this woman? Why does she have to see me in person? If she really needs to see me, why doesn't she go to the company's front desk and register so someone can notify me? What is she doing here?

  At this point, the scene seemed to have frozen, and neither side spoke again. Ma Pei sighed, pushed through the crowd, and walked in: "I am Ma Pei, the general manager of Huayu. May I ask what business you have that requires my presence?"

  Ma Pei Bin asked politely, sizing up the woman who was making a scene: She was wearing a high-end, luxurious and sexy Italian Gucci dress, paired with shoes and a handbag of the same brand, fashionable yet elegant; she looked quite beautiful, with a face that was refined to perfection, but her expression revealed a domineering and overbearing attitude, which wasn't entirely unlikable.

  She seemed to have gotten used to people paying attention to her, raised an eyebrow and looked at Ma Pei provocatively: "You're the general manager of Huayu? I'm a high-end VIP customer of your mall." At the same time, she took out a delicate LV wallet from her bag, pulled out a gold card, and stretched out her slender hand to Ma Pei with arrogance.

  Ma Pei glanced at the gold card without looking at it, and said with a smile: "I am Ma Pei, the general manager of Huayu. For us Huayu, whether you are a VIP customer or an ordinary customer; Whether you buy very expensive luxury goods in Huayu Mall or just an ordinary silver needle, all are our gods. May I ask, is there anything I can help with?

  The other party was slightly ignored by Ma Pei, and his face showed a bit of embarrassment. He stiffly said: "Very well, Director Ma! I have a question to ask you. Your shopping mall claims to be the 'only authorized agent for Italian brand clothing in G City', so all the goods sold should be genuine branded products, right?"

  Ma Pei nodded politely with a smile: "That's right, may I ask, madam, what advice do you have on this matter?"

  He smiled proudly, picked up a shopping bag from his feet, and took out a set of clothes: "This is a Versace suit that my sister bought from your department store a few days ago. She wore it today to show me, but I just found out that it's actually a fake brand name. Here is the receipt from your department store, how do you explain this, General Manager Ma?"

  Ma Pei was stunned for a moment, looking at the shopping mall manager. The shopping mall manager hastily took over the invoice, and at this time, the salesperson also came up to look at the ticket in the shopping mall manager's hand. The salesperson said: "The ticket is correct, I opened it, and there is my employee number on it."

  Ma Pei walked forward, took the clothes from the other person's hand, and flipped through them: The style was novel, the workmanship was exquisite, at first glance, it was a very noble attire that could be mistaken for the real thing. However, "outsiders watch the excitement, insiders watch the doorway", Ma Pei saw at a glance that this was just a Versace imitation suit, but the degree of simulation was quite high.

  Ma Pei handed over his clothes to the executive manager without changing his expression and said calmly, "Make a phone call and have the technical department send over a microscope."

  The executive nodded and made a phone call on an internal line without leaving the crowd.

  The crowd was quiet at this time, with hundreds of pairs of eyes staring at Ma Pei and the proud woman. Ma Pei smiled and said to the woman: "You don't want to go to the rest room, we won't force you, let's deal with it on the spot. Sorry to keep you waiting for a moment. If it is our responsibility, we will pay double compensation to you and make a public apology in the media after investigating the responsible person, this is the promise of Huayu Shopping Mall over the years."

  The other party snorted and ignored him, but inadvertently revealed a hint of unease. Ma Pei saw it in his eyes and sneered inwardly.

  In just a few minutes, someone brought over a very strange device and upon seeing Ma Pei, respectfully shouted "Director Ma". Ma Pei nodded his head, indicating that he could start working.

  The person took the clothes from the executive's hand, spread them out flat on the counter, and quickly scanned them with the instrument in his hand. He turned back to Ma Pei and said affirmatively, "Mr. Ma, this is not something our mall sells."

  The crowd murmured, Ma Pei turned to the woman with a smile: "Excuse me, miss. It's possible that your sister wore the wrong clothes. Would you please go back and ask her to come again?"

  That woman's face turned red with rage as she shouted at Ma Pei: "You think it's that easy to just touch your upper and lower lips together and say something? If you're wrong, then you're wrong? Can you really determine whether this is genuine or not just by scanning it like that? I don't know where you people got the idea that this wasn't sold by your Hua Yu company. Isn't this a ticket from your Hua Yu department store?"